FAQ's

Online Store

 24 hours,

Please allow 24 hours response time for direct inquiries.

Roastery

 Monday to Friday - 9:00am to 5:00pm 

 Saturday - 9:00am to 1:00pm

 Sunday - Closed  

Your order is guaranteed to be despatched within 3 working day.

Local Delivery

We offer FREE delivery on any order in a 12 miles radius (from our Roastery in Fivehills, Fairmoor, Morpeth Northumberland) for our local communities.

Our website will recognise most of the POSTCODES in this range as Local Delivery automatically.

(Be aware that Google maps and our Website might not recognise your POSTCODE as LOCAL if is not a verified address). 

UK Standard Deliveries

Most orders might takes between 2-3  working days to arrive from confirmation of dispatch. Time could be shorter or longer depending on carrier availability.

UK Special Deliveries

Orders might take 1 working day to be delivery after dispatch confirmation. Time could be shorter or longer depending on carrier availability.

International Deliveries

International deliveries will depend on recipient country and order size. We will send a confirmation email with a tracking number for you to follow the delivery.

-Any order place after 12:00pm on Saturday will be dispatched on Monday.

2020 UPDATE: Shipping cost

Royal mail and many other carrier has increase their shipping cost since March 2020 and this might affect our shipping prices at any moment.

During COVID-19

In light of the COVID-19 pandemic (Coronavirus), to minimise public contact during deliveries, keep our staff safe and maintain our excellent food hygiene standards, we will be dispatching orders Mondays and Thursdays only (instead of daily).

Any order place after 12:00pm on Saturday will be dispatched on Monday.

We offer and recommend “medium roast”. Our coffee has a unique flavour and body that is best experienced with a medium roast.

Please contact us if you have more specific requirements.

Dark roasted coffee beans lose their original identity and flavour. Our coffees are best enjoyed with a medium roast.