FAQ's

Online Store

 24 hours,

Please allow 24 hours response time for direct inquiries.

Roastery

 Monday to Friday - 9:00am to 5:00pm 

 Saturday - 9:00am to 1:00pm

 Sunday - Closed  

Your order is guaranteed to be despatched within 3 working day.

WE OFFER FREE DELIVERY No Minimum Spend

Your order is guaranteed to be despatched within 3 working days.

Fulfilled means: You order is ready to be Dispatched.

Despatch means: You order is on it way.

Local Delivery by our VAN

FREE DELIVERY No Minimum Spend every Tuesday and Friday.

We offer Local delivery on any order in a 20 miles radius (from our Roastery in Fivehills, Fairmoor, Morpeth Northumberland) for our local communities.

Our website will recognise most of the POSTCODES in this range as Local Delivery automatically.

(Be aware that Google maps and our Website might not recognise your POSTCODE as LOCAL if is not a verified address). 

UK Standard Deliveries

FREE DELIVERY No Minimum Spend

Most orders will take between 2-5 working days to arrive from confirmation of dispatch. Time could be shorter or longer depending on courier availability.

Please contact us if you order is over this time or damaged.

UK Special Deliveries

Orders generally take 1-2 working days to be delivered after dispatch confirmation. Time could be shorter or longer depending on courier availability.

Please contact us if you order is over this time or damaged.

International Deliveries

International deliveries will depend on recipient country and order size. We will send a confirmation email with a tracking number for you to follow the delivery.

-Any order placed after 12:00pm on Saturday will be dispatched on Monday. 

Delivery and Dispatching days

-Orders place between Friday and Monday will be dispatched on Tuesday, arrival date will depend on shipping method selected on checkout.

-Orders place between Tuesday and Thursday will be dispatched on Friday, arrival date will depend on shipping method selected on checkout. 

Thank you for you continued support as our customer.

2021 UPDATE: Shipping cost

Royal mail and other couriers have increased their shipping fees and, whilst we are trying to make savings elsewhere to absorb these additional costs, we reserve the right to increase our prices in line with the courier.

During COVID-19

In light of the COVID-19 pandemic (Coronavirus), to minimise public contact during deliveries, keep our staff safe and maintain our excellent food hygiene standards, we will be dispatching orders Mondays and Thursdays only (instead of daily).

Any order place after 12:00pm on Saturday will be dispatched on Tuesday.

Click and Collection will be on Monday from 9.30am until 1 pm

We offer and recommend “medium roast”. Our coffee has a unique flavour and body that is best experienced with a medium roast.

Please contact us if you have more specific requirements.

Dark roasted coffee beans lose their original identity and flavour. Our coffees are best enjoyed with a medium roast.