FAQ's

Online Store

 24 hours,

Please allow 24 hours response time for direct inquiries.

Roastery

Click & Collect Hours

Monday    9:30am - 1pm

Thursday   9:30am - 1pm

Customer Service Hours

Mon - Sat 9am - 5pm

Sunday - Closed

Your order is guaranteed to be despatched within 3 working day.

BANK HOLIDAY'S NOTE:

If you order your coffee around the bank holidayplease bear in mind there will be a slight delay on your order due to the postal service being closed and their back-logs,please get in touch if you have any concerns.WE OFFER FREE DELIVERY No Minimum Spend

Your order is guaranteed to be despatched within 3 working days.

Fulfilled means: You order is ready to be Dispatched.

Despatched means: You order is on it way.

Local Delivery by our VAN

FREE DELIVERY No Minimum Spend every Tuesday and Friday.

We offer Local delivery on any order in a 20 miles radius (from our Roastery in Fivehills, Fairmoor, Morpeth Northumberland) for our local communities.

Our website will recognise most of the POSTCODES in this range as Local Delivery automatically.

UK Standard Deliveries

FREE DELIVERY No Minimum Spend

Most orders will take between 2-5 working days to arrive from confirmation of dispatch. Time could be shorter or longer depending on courier availability.

If you order your coffee around the bank holiday please bear in mind there will be a slight delay on your order due to the postal service being closed and their back-logs, please get in touch if you have any concerns.

Please contact us if you order is over this time or damaged.

UK Special Deliveries

Orders generally take 1-2 working days to be delivered after dispatch confirmation. Time could be shorter or longer depending on courier availability.

If you order your coffee around the bank holiday please bear in mind there will be a slight delay on your order due to the postal service being closed and their back-logs, please get in touch if you have any concerns.

Please contact us if you order is over this time or damaged.

International Deliveries

International deliveries will depend on recipient country and order size. We will send a confirmation email with a tracking number for you to follow the delivery.

If you order your coffee around the bank holiday please bear in mind there will be a slight delay on your order due to the postal service being closed and their back-logs, please get in touch if you have any concerns.

-Any order placed after 12:00pm on Saturday will be dispatched on Monday. 

Delivery and Dispatching days

-Orders place between Friday and Monday will be dispatched on Tuesday, arrival date will depend on shipping method selected on checkout.

-Orders place between Tuesday and Thursday will be dispatched on Friday, arrival date will depend on shipping method selected on checkout. 

Thank you for you continued support as our customer.

2021 UPDATE: Shipping cost

Royal mail and other couriers have increased their shipping fees and, whilst we are trying to make savings elsewhere to absorb these additional costs, we reserve the right to increase our prices in line with the courier.

During COVID-19

In light of the COVID-19 pandemic (Coronavirus), to minimise public contact during deliveries, keep our staff safe and maintain our excellent food hygiene standards, we will be dispatching orders Mondays and Thursdays only (instead of daily).

December 2021, Holiday's - UPDATED

Our last December local delivery and Royal mail 48 hour post will be Tuesday 21st December. Our last Click and Collect is Monday 20th December.

**Please note while our Tuesday 21st local delivery is guaranteed before Christmas we cannot guarantee Royal Mail lead times during the Christmas period, we recommend ordering Christmas Coffee gifts as early as possible to ensure you get your items in time.

Our Roastery will reopen January 3rd 2022 normal Click and Collect and delivery opening/times can be found in our website.

Any order place after 12:00pm on Saturday will be dispatched on Tuesday.

Click and Collection will be on Monday from 9.30am until 1 pm

We offer and recommend “medium roast”. Our coffee has a unique flavour and body that is best experienced with a medium roast.

Please contact us if you have more specific requirements.

Dark roasted coffee beans lose their original identity and flavour. Our coffees are best enjoyed with a medium roast.