Shipping policy

Fulfilled means: You order is ready to be Dispatched.
Despatched means: 
You order is on it way.


We aim to despatch your order within 5 working days. You will then receive an email detailing the delivery courier and lead times. Generally UK mainland orders are sent Royal Mail 48 hour delivery (This could take more or less days depending on carrier availability)

If you have not received your order within 7 days of your dispatch email please contact us. We are unable to resend/refund orders if we are not contacted before or on 10 calendar days of dispatch.

Caribe Coffee Company Ltd fresh roasts your coffee and packs to order, the 3 to 5 days to process your order is unavoidable, if you wish to speed up delivery to 24 hours you may choose that option at checkout (This could take more or less days depending on carrier availability).


If you order your coffee around the bank holiday please bear in mind there will be a slight delay on your order due to the postal service being closed and their back-logs, please get in touch if you have any concerns.

Local Delivery by our VAN

We offer Local delivery, contact us for further details (from our Roastery in Fivehills, Fairmoor, Morpeth Northumberland) for our local communities. You will receive an email the day of delivery, if you have specific days you prefer to get your delivery please leave a note on your order. If you expect you will not be available during delivery please leave a note advising where we can leave your order safely. if we are unable to deliver your coffee it will be returned to the roastery for redispatch.

International Deliveries

International deliveries will depend on recipient country and order size. We will send a confirmation email with a tracking number for you to follow the delivery.

-Any order placed after 12:00pm on Saturday will be dispatched on Monday. 

Thank you for your continued support as our customer.   


Coronation Weekend May 06, 2023 - UPDATED

Our store will be open during the coronation weekend, including Monday, May 8th, for both in-store purchases and collections.

However, please note that any weekend orders will primarily be processed on Tuesday, May 9th, and handed over to Royal Mail for delivery.

ROYAL MAIL STRIKE from September, November & December 22 - UPDATED

Please be aware that Royal Mail will be on Strike the following dates:

September: 30
October: 1, 13, 20, 25
November: 2, 3, 4, 9, 10, 14, 15, 16, 24, 25, 28, 30

December: 1, 2, 9, 14, 15, 16, 23, 24

and sadly deliveries may take longer than normal. Please see specific dates on our website shipping page. If you do wish to have a guaranteed faster delivery than Royal Mail can offer at this time you can opt to use DPD for a small fee during check out.



Please be aware that Royal Mail will be on Strike the following dates: August 26 & 31 - Sept 8 & 9 and your order will take longer than normal.

JUNE 2022 Jubilee Bank Holiday  - UPDATED

Please note the roastery will be closed from Thursday June 2nd until Sunday June 5th. We will reopen on Monday June 6th and orders placed over the Holidays will be dispatched on Monday May 6th.

We apologise for any inconvenience.

MAY 2022 Bank Holiday's - UPDATED

Please note the roastery will be closed on Monday May 2nd. We will reopen on Tuesday May 3rd and orders placed over the weekend will be dispatched on Wednesday May 4rd.

We apologise for any inconvenience.

Easter 2022 UPDATE:

Easter weekend. Please note the roastery will be closed from Friday 15th April to Monday April 18th. We will reopen on Tuesday April 19th and orders placed over Easter will be dispatched on Wednesday 20th April. We apologise for any inconvenience.

2021 UPDATE: Shipping cost

Royal mail and other couriers have increased their shipping fees and, whilst we are trying to make savings elsewhere to absorb these additional costs, we reserve the right to increase our prices in line with the courier.

During COVID-19

In light of the COVID-19 pandemic (Coronavirus), to minimise public contact during deliveries, keep our staff safe and maintain our excellent food hygiene standards, we will be dispatching orders Mondays and Thursdays only (instead of daily).

December 2021, Holiday's - UPDATED

Our last December local delivery and Royal mail 48 hour post will be Tuesday 21st December. Our last Click and Collect is Monday 20th December.

**Please note while our Tuesday 21st local delivery is guaranteed before Christmas we cannot guarantee Royal Mail lead times during the Christmas period, we recommend ordering Christmas Coffee gifts as early as possible to ensure you get your items in time.

Our Roastery will reopen January 3rd 2022 normal Click and Collect and delivery opening/times can be found in our website.